City district office

Awful experience, ignored all specialists that I attended and long process suddenly rushed through after their appointed doctor recommendations, during that appointment we moved rooms three times at the doctors request (aircon related), he took a private phone call and I had to sit and watch him search the room then leave to find items to test on me, feel abandoned this is just a business, pity they cant even work out losses! Would give a minus if i could, you have forgotten there are actually injured people not commodities behind the emails and calls.

My case worker was not available when I unexpectedly showed up at the commission ..however the lady who came to help me was wonderful,she assured me that we would have an outcome ..and it a huge mental relief to get a positive outcome.Thanks Robyn

WARNINGbureaucrats crossing

Do not understand the other 1 start reviews.Staff friendly and helpful. Easy to navigate once you get used to it.

I have had the best experience with this organisation. My accident as a pedestrian was in December 2020. They have been supportive and respectful. My case officer Roger has kept me informed and has returned my calls and answered my queries promptly. My settlement was fair. I felt safe and always felt supported by them. Thank you to the insurance commission of WA.

Doesn't cover you for what they say you are! Only costing the TAX payers a lot more money! It's a complete load .... That they force you to pay for it! However when it's time for them to pay up. They pay for lawyer who argued with proven fact! And that made me have two more crashes! As I wasn't driving! Costing 20 time's the money! Had they made a fair offer in the first place! 2_3_4... Wouldn't have happened! And the resulting repercussions! (PAYBACK)

Can we have minus ratings please. Then an accurate rating could be awarded! When you need help, theirs’ is distinctly lacking. When you seek direction, they provide misdirection. If you need communication, they fail, ignore or generally procrastinate in providing any answers. If you want to be treated like a decent human being, they will dehumanise. You are treated so abysmally by people who have no interest of helping claimants. They make life as difficult as possible in the hope that you will withdraw any claims.And thanks for the computer generated reply for my motor insurance claim ... BTW it wasn’t for a motor claim.And as a footnote, thanks for being so uncooperative in failing to send the relevant information to Medicare reclaims. The malevolence which exists in this organisation is truly, truly sad to behold

An Important Advisory to All Business Owners:In the business landscape, interacting with different departments is a given. However, a word of caution to all you entrepreneurs out there, especially those operating as sole traders or partnerships. I share this as a STRONG ADVICE to protect your venture and navigate the sometimes-stormy waters of business.Change your business structure to a COMPANY. This particular department has NO AUTHORITY over businesses registered as companies. Guard your interests, stay informed, and SHIELD YOUR BUSINESS. As a part of the entrepreneurial community, it is our collective responsibility to support one another and resist inappropriate bureaucratic conduct.The department under discussion has recently displayed an unsettling lack of professional integrity in their interactions with various small businesses. Their modus operandi, marked by intimidation and racial profiling, is deeply disturbing. Their conduct could be a looming threat for other businesses as well.

One of the most corrupt government bodies we have ever interacted with as a business.This Corrupt corrupt Government Specifically targets businesses Operated by Owners with Ethnic Backgrounds.Thus far they have harassed our employees using many intimidation techniques such as illegally asking them to show IDs, Racial Discrimination, hiring third party rogue investigators to stalk them at their homes, Tyranny at every turn when asked or requested for information Including the Legally binding Freedom Of Information Requests.I urge any business or personals having any friction with this department to report them to The Corruption & Crime Commission (CCC) as well as The Western Australian Ombudsman.Sinamon Will be fighting them with full force at the Courts alongside reporting them to these independent agencies.

Bad experience with ICWA. They have been dragging their feet for month. When I call the case officer, they seem to be confused with my case most of the time. Took me a while to get my medical expense paid. I wish I never had to deal with them again.